Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about orders, shipping, returns, and our HomeZen USA products.
π¦ Shipping & Delivery
Delivery times within the United States:
- United States (Standard Shipping): 5β10 business days
- United States (Express Shipping): 3β5 business days
Shipping times may vary during holidays or peak seasons.
Yes β orders over a certain value qualify for free shipping. The exact amount will appear during checkout.
Once your order ships, youβll receive a tracking link for real-time updates.
Contact us immediately with your order number β weβll fix the issue quickly.
ποΈ Orders & Payment
We accept all major credit/debit cards, PayPal, and secure payment options.
If your order hasnβt shipped yet, yes. After shipping, it must be returned normally.
Absolutely. We use SSL encryption and follow strict data protection standards.
Youβll receive both an order confirmation and a shipping confirmation email.
π Returns & Exchanges
You have 30 days to return items in unused, original condition with full packaging.
Contact us with your order number and weβll send instructions plus a label if needed.
Typically 5β10 business days after we receive and inspect the item.
Yes β exchanges are available depending on inventory.
π Products
Every product page includes size guides. If unsure, weβll assist you.
Yes β all items include manufacturer-backed warranty coverage.
Often. You can sign up on each product page for restock alerts.
Care instructions are listed on product pages and included in packaging.
π¬ Still Have Questions?
Weβre always here to help.
- π§ Email: support@homezenusa.com
- β° Hours: MondayβFriday, 9:00 AM β 6:00 PM EST
We respond within 24 business hours.

