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Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about orders, shipping, returns, and our HomeZen USA products.

πŸ“¦ Shipping & Delivery

Delivery times within the United States:

  • United States (Standard Shipping): 5–10 business days
  • United States (Express Shipping): 3–5 business days

Shipping times may vary during holidays or peak seasons.

Yes β€” orders over a certain value qualify for free shipping. The exact amount will appear during checkout.

Once your order ships, you’ll receive a tracking link for real-time updates.

Contact us immediately with your order number β€” we’ll fix the issue quickly.

πŸ›οΈ Orders & Payment

We accept all major credit/debit cards, PayPal, and secure payment options.

If your order hasn’t shipped yet, yes. After shipping, it must be returned normally.

Absolutely. We use SSL encryption and follow strict data protection standards.

You’ll receive both an order confirmation and a shipping confirmation email.

πŸ”„ Returns & Exchanges

You have 30 days to return items in unused, original condition with full packaging.

Contact us with your order number and we’ll send instructions plus a label if needed.

Typically 5–10 business days after we receive and inspect the item.

Yes β€” exchanges are available depending on inventory.

πŸ“‹ Products

Every product page includes size guides. If unsure, we’ll assist you.

Yes β€” all items include manufacturer-backed warranty coverage.

Often. You can sign up on each product page for restock alerts.

Care instructions are listed on product pages and included in packaging.

πŸ’¬ Still Have Questions?

We’re always here to help.

  • πŸ“§ Email: support@homezenusa.com
  • ⏰ Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

We respond within 24 business hours.